Frequently Asked Questions

Yes — a dedicated, fully enclosed section so both mare and foal can travel together.

Yes. Full H-frame partitions are on board between all horses, with full-height sniffer boards.

We use a commercial auto-route planner, avoiding low bridges and accessibility issues, to calculate the mileage.

Dedicated Load – calculated from the depot, to collection, to delivery and return to the depot.

Shared Load – calculated from last delivery, to collection, to delivery (sometimes to depot).

We are available 24 hours a day, 7 days a week. Call us at any time.

We are fully insured. All horses are transported on the understanding that they are insured. Check your insurance policy to see if you're covered for your horse during transport. We can provide you with a quotation or put you in touch with recommended insurers.

Yes. We are fully D.E.F.R.A registered and authorised.

No.

Yes, we offer shared loads.

CCTV is used during transit. The temperature of the horse area is monitored with the on-board climate-control system.

Yes, an owner/groom can accompany the driver in the horsebox; prior notice is all we need. Only one seat is available. The passenger travels at their own risk. This is not available over 8 hours (there are no sleeping facilities on board).

The lorries are cleansed after every journey and are also routinely swab tested.

Yes, there is plenty of room for normal tack. On a shared load, this is limited.

Yes, prior notice is required.

We always carry water on board and can supply hay nets. It is recommended you supply your own hay due to dietary control.

We carry both human and equine first aid kits on board.

Only experienced drivers and handlers who are qualified.

Yes. EU regulations require passports to accompany all horses when they travel.

We will need your name, address and contact telephone number; the collection and delivery addresses with full postcodes, and a telephone number for the delivery address if you are not travelling with the horse(s); and the horse(s) size, name and age.

It is also advisable to tell us if the horse is a nervous or inexperienced loader/passenger, and the time and date of collection.

Any contract cancelled within 24 hours of departure will pay 50% of costs. Any contract cancelled within 12 hours of departure may be charged the full cost.

Your horse and tack should be ready for loading at the arranged time. Also have your horse's passport and insurance certificate present to travel with your horse, along with contact details.

We allow up to 20 minutes from arrival; extra time is charged at an hourly rate.